Privacy Policy

At Cognilunarwhisper, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data in compliance with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA).

1. Information We Collect

We may collect the following types of information:

• Personal Information: Name, email address, and phone number provided when you apply for a course or contact us.
• Usage Data: Information about how you interact with our website, such as IP address, browser type, and pages visited, collected via cookies and analytics tools.
• Payment Information: Billing details processed securely through third-party payment providers (we do not store this data).

2. How We Use Your Information

Your information is used to:

• Process course applications and deliver services.
• Communicate with you about your account, courses, or promotions.
• Improve our website and services through analytics.
• Comply with legal obligations, such as anti-money laundering regulations.

3. Sharing Your Information

We may share your information with:

• Service Providers: Trusted third parties (e.g., payment processors, email services) who follow strict privacy standards.
• Legal Authorities: If required by law, such as under FINTRAC regulations.

We do not sell or rent your personal information.

4. Cookies and Tracking

Our website uses cookies to enhance your experience. You can accept or reject cookies via our cookie banner. Essential cookies are required for site functionality, while optional cookies help us analyze usage.

5. Data Security

We use industry-standard encryption and security measures to protect your data. However, no online platform is 100% secure, and we encourage you to take precautions, such as using strong passwords.

6. Your Rights

Under PIPEDA, you have the right to:

• Access your personal information we hold.
• Request corrections to inaccurate data.
• Withdraw consent for data processing (where applicable).

To exercise these rights, contact us at [email protected].

7. Data Retention

We retain personal information only as long as necessary for the purposes outlined above or as required by law (e.g., 7 years for financial records under Canadian tax law).

8. International Data Transfers

Your data may be processed by service providers outside Canada. We ensure these providers comply with PIPEDA-equivalent standards.

9. Contact Us

For questions or concerns about this Privacy Policy, reach out to:

Cognilunarwhisper
90 Eglinton Avenue East, Toronto, ON M4P 2Y3, Canada
Email: [email protected]

10. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. We’ll notify you of significant changes via email or on our website.